Communication and Crisis Paper Essay

A crisis is an occurrence that exceeds a persons normal copy ability Du Pr (2005). When upset(prenominal), sudden parts occur it affects a community. When things happen that we argon non prep ard for, it merchantman develop chaos and negative knocked come out(p)comes finish occur. One of the most common unexpected situations is natural disaster, when nature decides to unexpectedly show us what it is capable, sometimes it bottom be devastating. However, man make disaster nooky also occur and cause just as much devastation. Hurricane Katrina and The Three Mile Island thermo atomic reactor are salient examples of disasters that ca apply great alarm and devastation. These two were deal antithetical and communicated in distinguishable moods to the populace because of the technology and resources available at the time it happen. As a handler of a regional Emergency Management Office, exploitation these two scenarios as learning experience depart help construct a cast to address within the government as fountainhead as with the frequent to try to use exceed practices to avoid uniform mis hold backs in order to be successful at communicating to a greater extent(prenominal)over not alarming the community.It allow for be heavy to take into attachment the examples and appropriate chat channesl to use inside and out-of-door the institution, as substanti completelyy as analyzing the advantages and ch solelyenges faced to communicate with contrary groups outside the arranging as salubrious as the public. Individual or groups that leave be communicating inside and outside the constitution As a regional film director of this Management Office, the main job is to keep people up to view of the situation at hand. The cosmic string of command is critical to making legitimate services and resources are utilized in a timely stylus without duplication Shover (2007). The start-off step is to communicate every ane in the organization of t he situation at hand by an immediate phone collection with upper restrainment followed by a memo to the rest of theorganization with a visualise of consummation.If a crisis is not well handled that can alter the organizations reputation and credibility Hicks (2012). It go away be important to appoint a spokes person to be in charged of dealing with the media, and also create a hot line for people to c every last(predicate) with concerns regarding the situation. Simultaneously, contact all local and public health agencies, pronounce public health agencies, federal public agencies, any Emergency medical services, hospitals, nongovernmental response such as American Red Cross, CERT, Faith based organization as well as business. According to Shover (2007) The Standard Emergency Management frame (SEMS) (Governors Office, 1994) is an incident command system (ICS) and was initiated into California law in 1991. The basics of SEMS are to enhance coordination and colloquy of instru ction and mutual caution resources between local and state authorities during an soupcon.By employ the state and governmental agencies, it give up help to use their communication channels, since they communicate with individually former(a), it will create a fast response and at the same time it cause that the public to get good communication with out creating a brat. Advantages and Challenges Associated with talk with The Groups One of the biggest challenges with communicating with various groups in this situation will be trying to keep everyone calmed and up to date with all the appropriate information within the organization as well as other groups outside the organization. Many organizations create a comprehensive crisis plans in order to be active for any crisis Hicks (2012). If people with in the organization are not aware of what is termination on, and what plan to implement, they will not be able to act appropriately and perform their job duties, and that can cause a bigger chaos.The directors job is to be able to choose appropriate communication channels to keep all the employees in the organization informed as well with a plan of action to portray a guts of calmness regardless of what is press release on and that can be hard. If the appropriate communication channels are not used, they organization can fall apart and the public will suffer the effects of their challenges. If the public is not informed of what is going on using the reclaim channels of communication, they will feel a smack of distrust and panic can arise. That is why is important to keep the information simple, accurate, honest and delivered in a timely manner. If they are issues where they dont know the answer its ok to say so kinda of backinformation. The public sine qua nons to know that there will be an action plan in order and that the organization has the situation under tick off. luck the public to understand the roles of the assorted agencies will help them to keep involved. If other organizations dont keep calm, accordingly they can also can cause a bigger chaos which will make the doubly is hard to deal with the original situation. presently not only they will energise to worry about the life-threatening biological divisor situation, plainly now they will need to figure out a way to keep everyone calm and that can slow down the operation of the emergency plan at hand. Advantages of keeping everyone informed will help in managing the crisis at hand and increase in productivity within and out side the organization. If all the employees of the organization are well informed of what is going on, they will be able to perform all their duties accordingly, making easier to manage the situation. If all the other agencies and private sectors are well communicated of the local organizations plan of action, they can help support their efforts. Keeping everyone calmed and bighearted them options of what can be done and what other organizat ions are doing to support the public will help create a sense of cohesiveness and control of the situation which will in exchange keep everyone calmed.Differences in Communication Processes UsedThe crisis situations with the Three Mile Island nuclear reactor used different sources of communication that the ones used with Hurricane Katrina. What they had in common is that hey used the best communication that they had available at the time. In the case of the Three Mile Island nuclear reactor they used the three major networks and local radio place which was the best and much efficient way to inform people at that time. In the case of Hurricane Katrina since there was more technology available they used newer sources like internet, cell phones, text messages and other websites to break up information which was the best sources to get the information to the public.Because most of the local channels of radio and picture were affected and the al-Qaidas was affected they had to expan d communication to outside of the community to run resources in. Of course television and radio was used, but compared with the Three Mile Island reactor more technology was available. Taking this into consideration, as a Regional Directors job, finding the correct channels todisseminate the information will be a big task and using the most up to day and the most effective channels will be the constitute to success. Depending of the crisis or disaster at hand the right on channels need to be used initially and if the initial channels are not effective it will be important to reassess to be more successful.Appropriate Technology to UseIn the case of the biological agent crisis, the director will make sure that the correct channels of communication are used. Different channels are available at different times to try to reach different types of population. Phone, as well as hot lines, local, surrounding, state wide and even countrywide communities radio, newspaper, television, inter net, other organizations websites, electronic mail to other agencies and distribution lists, favorable media, blogs, photo videos like Skype, You Tube will be appropriate. It will be important to keep in intellectual all of the possible channels that people have available and unavailable to make sure no one is left uninformed.Print media will be easy to distribute to big and small groups within and outside the organization. Multimedia like TV will help engage bounteous audiences, and easy to remember. Internet will be fast, simple, intended for those that are more technology savvy. The use of smart phones, text will help make up rise to using social media as well for fast, and spreadable information.How Technology Differs from the Scenarios to NowThe technology was used different in the scenarios due to the time and availability at the time as well as the difference in the type of scenario. For example in the case of Three Mile nuclear reactor television and local radio was th e main way to disseminate the information because that was the most effective form at that time. Also the type of thread didnt affect any infrastructure, which was the case in Hurricane Katrina. Since the infrastructure was affected, they used Television and radio outside the local area and instead they used more Internet and newer technology to reach a more people to get help from the outside in. The technology now compared with the one in 1979 with the Three mile nuclear reactor is definitely different and more effective, how ever between Katrina and now there is not as much difference other than a lot of more social media, blogging and Photo video are more common now then during that time.Media OpportunitiesAs a director of the regional Management Office using the media will be beneficial. It will be important to keep in mind the advantages and disadvantages of this source of communication because if it not used appropriately it can back fire in the progress and success of mainta ining calm and correct consistent message. According to Stephenson, (1982) currents media have a vested interest in catastrophes, therefore, The key is to make sure the organization come forth first with the right and credible information as well as provide people with information currently available and keep them updated to avoid the media to take over and creates chaos. Make sure to appoint a spokes person in behalf of the organization to give the updates to the media to make sure the correct information is passed to the public and other agencies. As an organization making sure the spokes person understands the enormousness of this role is key because critical decision will need to be made during this crisis period Hicks (2012).When a crisis arises people tend to feel a big sense of change and it can result in sense of temporary or permanent change that can cause panic and or denial, that is why is important to always have a plan when disasters or emergencies occur. During those intriguing trying to come up with a root right there in there can be challenging but if you have a plan to fall back on it can release some stress during a stressful situation. When unexpected happens you will never be one hundred percent prepared because two situations are not exactly the same but when you have some type of emergency plan in place as well as preparation your organization or family will be more equipped to face the challenges.When natural and man made disasters or emergencies occur like Hurricane Katrina and The Three mile nuclear reactor scenario is important have a plan and be able to keep as many people informed and safe. Thinking about the right strategies and the right use of communication channels as well as the union with other organization will help to the success and safety of the people.ReferencesDu Pr, A. (2005). Communicating About Health. Current Issues and Perspectives (2nd ed.). Retrieved from The University of Phoenix eBook Collection database. Sh over, H. (2007). Understanding the chain ofcommunication during a disaster. Perspectives in Psychiatric Care, 43(1), 4-14. Retrieved from http//search.proquest.com/docview/200766796?accountid=458 Stephenson, D. R. (1982). How To Turn Pitfalls Into Opportunities In Crisis Situations. humankind Relations Quarterly, 27(3), 11. Hicks, Nancy. j. (2012). Health Industry Communication New Media, New Methods, New Message,. Retrieved from The University of Phoenix eBook Collection database.