Dabbawalla and Six Sigma

INTRODUCTIONAbout Mumbai DabbawallasThe highly talked about, Mumbai?s amazing Dabbawallas form the operating meat of the Mumbai Tiffin Box Suppliers Association which is a streamlined 120-year- elder establishment with 4,500 semi-literate members providing high quality door-to-door service to a extensive pool of loyal customers. This small army of ?Dabbawallas? picks up impudently made food from homes in 175,000 lunch boxes, carry them and communicate them to harried students, managers and office workers on e very working mean solar day in the city of Mumbai at their desk at 12.30 pm stabbing with the warmth and freshness intact.

Though the job appears to sound very simple, it is actually a highly specialized and customized business that has establish a significant part of Mumbais culture. Although the service re mains basically low-tech, with these language men in barefoot as the main players, the Dabbawallas have now started to go high-tech by bosom newfangled information technology. They now allow booking for delivery, online as well as through SMS. Their official web site, named mydabbawala.com, has in addition been added to allow for on-line booking, in order to keep up with the tech-savvy customers whom they serve everyday.

The success of their distribution system depends on teamwork and sequence management that would be a challenge to any modern day manager.



The dedication and commitment of these barely literate delivery men is highly remarkable who form contact points in the extensive delivery chain. A simple colour secret writing system acts as an ID system for the destination and receiver.

Staffing and RecruitmentJust like old times, rearment is essentially done through word of mouth. It is basically done from the neighboring towns and villages of western Maharashtra including Junnar, Ambegaon, Khed, Maval, Mulshi, Akola, Rajgurunagar, etc. The recruitment indemnity is such that even before a new recruit leaves his hometown for Mumbai, his area...

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